The Scope of This Policy
This policy applies to all KYDRides users, including Riders and Drivers and to all KYDRides platforms and services, including our apps, websites, features, and other services (collectively, the “KYDRides Platform”). Please remember that your use of the KYDRides Platform is also subject to our Terms of Service.
The Information We Collect
When you use the KYDRides Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information You Provide to Us
Account Registration. When you create an account with KYDRides, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your profile, like your photo or saved addresses (e.g., home or work).
Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
B. Information We Collect When You Use the KYDRides Platform
Location Information. The KYDRides Platform collects location information (which may include GPS and WiFi data) differently depending on your KYDRides app settings and device permissions as well as whether you are using the platform as a Rider or Driver:
Device Information. We collect information about the devices you use to access the KYDRides Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens.
Address Book Contacts. You may set your device permissions to grant KYDRides access to your contact lists and direct KYDRides to access your contact list, for example to help you refer friends to KYDRides. If you do this, we will access and store the names and contact information of the people in your address book.
Cookies, Analytics, and Third Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third party technologies to understand how you navigate through the KYDRides Platform and interact with KYDRides advertisements, to make your KYDRides experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the KYDRides Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the KYDRides Platform.
C. Information We Collect from Third Parties
Third Party Services. Third party services provide us with information needed for core aspects of the KYDRides Platform, as well as for additional services and promotions that can enhance your KYDRides experience.
Referral Programs. Friends help friends use the KYDRides Platform. If someone refers you to KYDRides, we will collect information about you from that referral including your name and contact information.
How We Use Your Information
We use your personal information to:
Provide the KYDRides Platform;
Maintain the security and safety of the KYDRides Platform and its users;
Build and maintain the KYDRides community;
Provide customer support;
Improve the KYDRides Platform; and
Respond to legal proceedings and obligations.
Providing the KYDRides Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
Verify your identity and maintain your account, settings, and preferences;
Connect you to your rides and track their progress;
Allow Riders and Drivers to connect regarding their ride and to choose to share their location with others;
Communicate with you about your rides and experience;
Collect feedback regarding your experience;
Facilitate additional services and programs with third parties; and
Maintaining the Security and Safety of the KYDRides Platform and its Users. Providing you a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to:
Block and remove unsafe or fraudulent users from the KYDRides Platform.
Building and Maintaining the KYDRides Community. KYDRides works to be a positive part of the community. We use your personal information to:
Communicate with you about events, promotions, elections, and campaigns;
Personalize and provide content, experiences, communications, and advertising to promote and grow the KYDRides Platform
Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
Investigate and assist you in resolving questions or issues you have regarding the KYDRides Platform; and
Provide you support or respond to you.
Improving the KYDRides Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
Perform research, testing, and analysis;
Develop new products, features, partnerships, and services;
Prevent, find, and resolve software or hardware bugs and issues; and
Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.
Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
How We Share Your Information
We do not sell your personal information. To make the KYDRides Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
A. Sharing Between KYDRides Users
Rider information shared with Driver: Upon receiving a ride request, we share with the Driver the Rider’s pickup location, name, profile photo. Upon pickup and during the ride, we share with the Driver the Rider’s destination and any additional stops the Rider inputs into the KYDRides app.
Driver information shared with Rider: Upon a Driver accepting a requested ride, we will share with the Rider the Driver’s name, profile photo, and the vehicle make, model, color, and license plate, as well as other information in the Driver’s KYDRides profile, such as information Drivers choose to add.
B. For Legal Reasons and to Protect the KYDRides Platform
We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:
Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
Respond to legal process (such as a search warrant, subpoena, summons, or court order);
Enforce our Terms of Service;
Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third-parties, or the public as required or permitted by law.
C. In Connection with Sale or Merger
We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
D. Upon Your Further Direction
With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.
How We Store and Protect Your Information
We retain your information for as long as necessary to provide you and our other users the KYDRides Platform. This means we keep your profile information for as long as you maintain an account. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.
We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
Your Rights and Choices Regarding Your Data
As explained more below and on our privacy homepage, KYDRides provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the KYDRides Platform.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the KYDRides Platform.
Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact KYDRides’s ability to provide you our full range of features and services.
Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the KYDRides Platform.
Deleting Your Account. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. When we retain such data, we do so in ways designed to prevent its use for other purposes.
Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:
The categories of personal information we have collected about you;
The categories of sources from which the personal information is collected;
The business or commercial purpose for collecting your personal information;
The categories of third parties with whom we have shared your personal information; and
The specific pieces of personal information we have collected about you.
Right to Delete. You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:
Complete your transaction;
Provide you a good or service;
Perform a contract between us and you;
Protect your security and prosecute those responsible for breaching it;
Fix our system in the case of a bug;
Protect the free speech rights of you or other users;
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;
Comply with a legal obligation; or
Make other internal and lawful uses of the information that are compatible with the context in which you provided it.
Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
Response Timing and Format. We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
Links to Third Party Websites
The KYDRides Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.
We may update this policy from time to time as the KYDRides Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the KYDRides Platform or by some other method of communication like email. When you use KYDRides, you are agreeing to the most recent terms of this policy.
If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.